Smart911

How does Smart911 work?

A service provided through Sussex County, Smart911 is a supplemental data program that allows users to create a safety profile that can be seen by emergency responders.

To register, go to Smart911.com and click on "Sign Up." When you call 9‑1‑1 from a registered phone number, the 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the public safety telecommunicator who receives your call. The data is secure and is only available to emergency service personnel when you call 9‑1‑1.

What is a safety profile?

A safety profile is a set of information about an individual or household that is contained within one account on Smart911.com. Information may include details about all members of the household, all phone numbers (mobile, landline, and VOIP) and all addresses including home, work, and vacation homes. Users can add details about medical conditions, medications, vehicles, pets, and emergency contacts.

What kind of information can I list in my safety profile?

You can include as little or as much information in your profile as you like. Information may include address, medical, and security information. This service is voluntary, so you decide what information you want emergency responders to know about you when you call 9‑1‑1.

Who should create a safety profile?

Anyone can create a safety profile. Those who are especially encouraged to register are people with medical conditions or disabilities. Wireless phone users also are encouraged to register, as wireless calls to 9‑1‑1 only provide a general location of the caller, not an exact address. Registering your home, school, and work addresses (including apartment and room numbers) can help responders locate you more easily.

How long does it take to create a safety profile?

Setting up a profile can take as little as 5-10 minutes, depending on how much information you wish to provide. You can always go back and update existing information or add additional details to your profile.

Is there a cost to register for Smart911?

Nope, there is no fee to create a safety profile with Smart911.

Can I register my family members?

You are encouraged to create a safety profile that includes everyone in your household. You also can create safety profiles on behalf of elderly parents, those with disabilities, or anyone not comfortable with computers - designating yourself as the primary contact.

What if English is not my primary language?

You can create a safety profile in multiple languages and specify your primary language. When your profile displays at the 9‑1‑1 center, it will be translated back into English. If an interpreter is required, the 9‑1‑1 dispatcher will be able to see which language you designated as your primary language.

Once I have registered do I need to do anything else?

The more up-to-date your information is, the better. Smart911 prompts registered users to verify their information every six months. However, you should update your profile anytime there is a change to your information.

Is my information secure?

Smart911 utilizes the latest in physical and computer security technologies and conducts regular audits to ensure that all information held in Smart911 is kept secure and made available only to 9‑1‑1 operators and field responders when you call 9‑1‑1.

For more information, visit Smart911.com.